FAQ


How Can I Contact You?
Click our Contact Page to contact us for any questions or concerns you may have. We will respond within 24 hours.

How Can I Track My Order?
It usually takes 24-48 hours to generate a tracking number, that will be sent to you when it becomes available. Please contact us if you do not receive one after this time.

How long are shipping times?
Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at JamSam has an estimated delivery time that you can find in the product description.

What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?
Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.